Q: Are you distributor or manufacturer?

A: We are manufacturer. Established in 1997, we are one of the largest integration enterprises for smart logistics systems and automated warehouse systems. Business scope covers planning, design, manufacture, installation, maintenance and consulting services.

Q: What's your trading terms?

A: 1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading.
2) Lead time: normally in 15-35 days after deposit received.
3) Sample policy: samples are always available for each model. Samples can be ready in 7-15 days once payment received.
4) Shipping port: Shanghai/Nanjing China.
5) Discounts: we offer good discounts for large quantities.

Q: How can I deliver my goods?

A: 1) Sea freight: we will update sea freight details once we know your sea port where goods will be delivered.
2) Agent designated by client: please tell us the contact details of your shipping agent and we will arrange the delivery.

Q: What is your service?

A: 1) Your inquiry related to our products or price will be replied in 12 hours.
2) Well-trained and experienced staffs to answer all your inquiries in fluent English.
3) OEM & ODM, any customized racking we can help you to design.
4) We have highly experienced professional engineers to provide the best solutions.
5) Warranty: 10 years warranty, broken parts will be replaced and sent to you.

Q: How to purchase your product?

A: Design drawing → Confirm drawing → Quotation → PI → Confirm PI → Arrange 30% deposit → Manufacture → QC inspect → Pay balance → Shipping

Q: May I know the status of my order?

A: Yes. We will send you information and photos at different production stages of your order so you get the latest information in a timely manner.