Frequently Asked Questions
Q
What’s your trading terms?
- Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C O/A also available.
- Lead time: normally in 20-25 days after deposit received.
- Sample policy: samples are always available for each model. Samples can be ready in 7-15 days once payment received.
- Shipping port: Shanghai / Nanjing China.
- Discounts: we offer good discounts for large quantities.
Q
How can I deliver my goods?
- Sea Freight: we will update sea freight once we know your sea port where goods will be delivered.
- Agent designated by client: please tell us the contact details of your shipping agent and we will arrange to deliver the items.
Q
What services do you provide?
- Your inquiry related to our products or price will be replied to in 12 hours.
- Well-trained and experienced staff to answer all your inquiries in fluent English.
- OEM & ODM, any your customized racking we can help you to design the product.
- We have very experienced professional engineers to make the best solutions.
Q
What is the process to purchase your product?
Design drawing → Confirm drawing → Quotation → PI → Confirm PI → Arrange 30% deposit → Manufacture → QC inspect → Pay balance → Shipping
Q
What are your key advantages?
- Payment: we can do O/A 40-60 days.
- Lead time: rush order we can fast delivery.
- Factory price: factory direct sale competitive price.
- Warranty: Two years warranty, the broken parts will be replaced and sent to you.
Q
Do you have an MOQ (minimum order quantity) limitation?
No, but good quantity comes with a good price. We recommend the order quantity for regular products to fit at least one 20ft. container, which is about 15 tons.
Q
How are tooling fees (cost of opening new mold) charged?
For the production of necessary tooling requirement, we charge the cost before the first order for opening new mold, and the cost will be partially or fully refunded after certain quantity of orders.
Ciho Racks
