FAQ
Q
What’s your trading terms?
1) Payment terms: T/T 30% deposit after order confirmed, 70% balance paid against bill of lading. L/C O/A also available.
2) Lead time: normally in 20-25 days after deposit received.
3) Sample policy: samples are always available for each model. Samples can be ready in 7-15 days once payment received.
4) Shipping port: Shanghai / Nanjing China.
5) Discounts: we offer good discounts for large quantities.
Q
How I can deliver my goods?
1) Sea Freight: we will update sea freight once we know your sea port where goods will be delivered.
2) Agent designated by client: please tell us the contact details of your shipping agent and we will arrange to deliver the items.
Q
What is your service?
1) Your inquiry related to our products or price will be replied to in 12 hours.
2) Well-trained and experienced staff to answer all your inquiries in fluent English.
3) OEM & ODM, any your customized racking we can help you to design the product.
4) We have very experienced professional engineers to make the best solutions.
Q
What is the process to purchase your product?
Design drawing → Confirm drawing → Quotation → PI → Confirm PI → Arrange 30% deposit → Manufacture → QC inspect → Pay balance → Shipping
Q
What’s your advantage?
1) Payment: we can do O/A 40-60 days.
2) Lead time: rush order we can fast delivery.
3) Factory price: factory direct sale competitive price.
4) Warranty: Two years warranty, the broken parts will be replaced and sent to you.
Q
Do you have MOQ (minimum order quantity) limitation?
No, but good quantity comes with a good price. We recommend the order quantity for regular products to fit at least one 20ft. container, which is about 15 tons.